Returns, Refunds and Cancellations

For order help, email rsenterprise109@gmail.com with your order number and a description of the issue.

Damaged, incorrect or incomplete orders

Contact us within 30 days of delivery if an item arrives damaged, is different from what you ordered, or is missing from the parcel. Include clear photos or a short video of the item, packaging and shipping label where available. If tracking shows delivery but you did not receive the order, contact us as soon as possible. We may ask for carrier confirmation so we can investigate.

Depending on the issue, we may replace the item, send a missing part, or issue a full or partial refund. We will tell you if a return is needed and provide the return instructions. Send an approved return within 30 days of receiving the item, unless we confirm another deadline. Contact us before posting any item back.

Change-of-mind returns

Our standard return policy covers order problems such as damage, incorrect items and missing items. It does not offer returns for a change of mind or for a size, color or item correctly supplied as ordered. These conditions do not limit rights or remedies that apply by law.

Cancellations

Email us as soon as possible to cancel. If the fulfillment team has not started processing your order, we can cancel it for a full refund. Once processing starts, standard cancellation may no longer be available. Any rights that apply to a delayed or unfulfilled order still apply.

Refund timing

We initiate approved refunds to the original payment method and notify you once the refund is initiated. International card refunds typically appear within 7–14 business days after initiation, depending on the card issuer. If you have a question about the status of a refund, reply to the confirmation or email us with the order number.